IS DELIVERY FREE?
Delivery is no longer Free within the UK.
HOW LONG IS DELIVERY/DISPATCH
Dispatch is usually made within 3-5 working days.
WHY HAS ONLY ONE PAIR ARRIVED?We despatch items on order as soon as stock is available to us.This may mean that multiple orders can arrive separately.
DO YOU OFFER AN EXPRESS SERVICE?
We can sometimes offer an express service for an additional charge, if required please enquire by email.
CAN I HAVE DELIVERY TO AN ALTERNATIVE ADDRESS/PERSON?
Delivery to an alternative address/person can only be made after a
first successful order to the address the payment card is registered at.
DO YOU SHIP OVERSEAS?
We will ship overseas however we charge postage. The postage costs are available to view once you place your items in your basket.
HOW DO I RETURN UNWANTED ITEMS?
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition and we will refund the product price. This will not include postage costs.
Return address: THE SLIPPERS SHOP, 130 Wheatley Lane Road, Barrowford, Nelson, BB9 6QJ
Please ensure your name and address and order number are enclosed with the return.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
WHEN WILL I BE REFUNDED?
we will refund you within 14 days of receiving your return.
DO YOU HAVE A CATALOGUE?
We do not currently have a catalogue
DO YOU HAVE A SHOP I CAN VISIT?
No, we are an on-line shop and do not have facilities for customer visits.
FAQ dated January 2017